Aachen's Telephone Counseling Service Sees Surge in Calls During Darker Months
Aachen's long-standing telephone counseling service, operating for over five decades, witnesses a surge in calls during the darker months and hours. Many seek solace to share their worries and fears with volunteers like Brigitte, a dedicated listener for over 20 years.
Brigitte, a 74-year-old volunteer, takes the night shift, finding that sometimes, a simple question can unlock conversations, helping callers express their feelings. The service, now offering chat, email support, and a self-help app called Crisis Compass, is in need of new volunteers to meet growing demands. Brigitte finds ending calls challenging, aiming to leave callers feeling a little less alone without offering direct advice. The role of a volunteer counselor, though demanding, is rewarding, requiring empathy, curiosity, and the ability to set boundaries. The service supports individuals grappling with loneliness, depression, or addiction.
Aachen's telephone counseling service, with Brigitte as a beacon of support, sees an increase in calls during darker months. New volunteers are needed to meet growing demands, with the next training program expected in January 2026. The service offers chat, email, and app support, aiding those dealing with loneliness, depression, or addiction.
