Bern's Housing Advisory Service Sees Record Demand Amid Digital Divide
In Bern, a housing advisory service, run by the Salvation Army Foundation, has witnessed a surge in demand since its launch earlier this year. The service, which helps individuals navigate the city's housing market, has seen a record number of consultations in recent months. Among those seeking assistance is Maria, a 70-year-old woman, who is looking for her own place after a relationship breakdown forced her to leave her previous home.
The housing search process has largely moved online, with only in-person viewings remaining offline. This shift has made it challenging for some individuals, particularly those with limited digital literacy or low income. Organizations like Caritas' WohnFit program in Zurich and IG Wohnen in Basel are stepping in to help. They provide volunteer mentors who guide clients through the process.
The service in Bern, headed by Leo Schindler, assesses each person's needs during the initial meeting. Maria, who currently rents a single room in a shared apartment, visits the service several times a week. The service encounters deeply personal struggles, such as clients being uprooted from their social circles after living in the same apartment for decades. Large-scale renovations and eviction notices also lead to spikes in inquiries. Since its launch in February 2024, the service has seen a steady increase in demand, with September setting a new record of 146 consultations.
The housing advisory service in Bern, along with similar initiatives in Zurich and Basel, plays a crucial role in supporting vulnerable individuals through the complex housing market. As the demand continues to rise, these services ensure that everyone has access to safe and affordable housing.
