UK funerals in crisis as outdated systems fail grieving families
Funeral care needs dramatic improvement, says Dignity boss ZILLAH BYNGE-THORNE
Outdated methods, a lack of meaningful regulation, and a system that too often does not reflect what people actually want at the end of their lives have created a troubling reality.
2025-12-05T21:50:29+00:00
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The way the UK handles funerals is facing growing criticism. Many families report delays, confusion, and a lack of support during an already difficult time. Now, calls for stricter regulations and modernised services are gaining momentum as the industry struggles to meet changing expectations.
A recent survey found that only a quarter of people believe their loved ones experienced a ‘good death’. The process that follows is often just as challenging. Families now wait an average of 2.5 weeks longer for funerals and cremations than they did ten years ago. Part of the problem lies in outdated systems—digitising records and improving data sharing could cut delays and ease the burden on grieving relatives.
The push for reform comes as delays, outdated practices, and a lack of regulation leave many families struggling. Dignity’s investments in technology and its call for stricter rules signal a shift toward a more transparent and efficient system. With public support for change growing, the industry may soon face pressure to raise standards and better meet the needs of grieving families.
